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What does the FSA do for me, the customer?

The way the FSA protects your rights varies according to the types of product you buy. It also depends on whether you were given advice or whether you decide to buy without advice.

With most products and services, the regulations give some protection if you are negligently or fraudulently advised to take out a product which turns out to be unsuitable. If you decide to buy without taking any advice, you are responsible for your choice. If you are in any doubt, get advice. The FSA will ensure you have
The rights to:

  • firms that are financially sound and trustworthy
  • salespeople and advisers who are competent
  • information on which to base your decisions
  • clear procedures for making a complaint
  • compensation if something goes wrong

What is Private Medical Insurance?

Private Medical Insurance gives you access to private treatment. It is for you if you are:

  • Worried about NHS waiting times
  • Reluctant to or cannot pay the cost of private medical treatment
  • Willing to pay for private treatment but concerned about the costs involved
  • Wanting to choose when you or your family can be treated
  • Wanting access to the beat and most modern medical facilities
  • Wanting rapid access to medical treatment
  • Wanting a choice of where, when and by whom you or your family can be treated

Do health insurance premiums increase in the future?

The answer in almost all cases is "Yes". A limited number of health insurance plans are available with premiums that are fixed for five or ten years, but these can be extremely expensive. All the other health insurance providers review their premiums regularly in light of claims experience, increasing them at your annual renewal with a percentage known as medical inflation.

In addition with the exception of just three insurance companies (Exeter Friendly Society, Norwich Union Medios and Permanent Health Company) your medical insurance premiums increase as you get older. Some health insurance companies offer a premium for each individual age, others have a premium for what is called an age band, e.g. between 30 and 34 or 35 to 39.

Medical costs are increasing in all western economies, each year more and more people claim on their medical insurance and the sophistication of treatments and diagnostic tests is increasing the cost of claims.

What do I do if I have a complaint?

A written complaints procedure is available from Chase Templeton Ltd. This relates to the quotation advice and administration of Chase Templeton Ltd, its appointed representatives and introducers.

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Why choose Chase Templeton?

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